Protocol of Article 31, Letter A of Law 21.057: “The referral standards for complaints to the corresponding instances under the parameters outlined in Article 4 of Law No. 21.057.”
The protocol aims to determine the procedure for referring and receiving complaints, regulating the interaction with children and adolescents, and establishing the responsibilities of the officials in charge of these tasks.
Access the protocol through the following link: https://www.minjusticia.gob.cl/media/2019/10/Protocolo-a.pdf